Privacy Policy

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Privacy Policy — Luca Hamers

Last updated: [26/11/2025]
Business: Luca Hamers ltd
Website: [www.lucahamers.com]
Contact email: [studio@lucahamers.co.uk]
Company address: 

[ 85 Great Portland Street
First Floor
London
W1W 7LT]

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you browse our website, make a purchase, interact with us, or engage with our brand.

This Policy applies to all visitors, customers and users located in the UK, the EU (including the Netherlands), and globally.

1. Who we are

Luca Hamers is an e-commerce fashion label focused on technical garments and utility-driven clothing. For the purpose of data protection law:

  • We act as the Data Controller for personal data you provide to us.

  • Where we work with external service providers (e.g. payment gateways, email services, logistics), they may act as Data Processors on our behalf.

You may contact us regarding data matters at:
📩 [contact email]

2. What personal data we collect

We collect different types of information when you interact with our site:

2.1 Information you provide voluntarily

Data type Examples Where collected
Identity data Name, username, title, date of birth (if ever requested), account info Account creation, checkout, support
Contact data Email, phone number, shipping address, billing address Checkout, account, newsletter signup
Purchase & order data Items ordered, payment status, refunds, delivery info Checkout, customer service
Communications Emails, chat messages, form submissions Support, enquiries, marketing responses
Marketing consent data Newsletter subscriptions, cookie consent Signup forms, banners, settings

2.2 Automatically collected data

Collected via cookies, pixels, server logs or analytics:

  • IP address

  • Browser type and device type

  • Pages visited, time on site, click behaviour

  • Cart behaviour and abandoned checkout

(This is governed by the Cookie Policy.)

2.3 Payment data

Payments are processed securely via third-party payment gateways such as Stripe, PayPal, Klarna etc.
We do not store full card details — only tokens or identifiers for transaction verification.

3. How we use your data

We process personal data only when there is a lawful basis:

Purpose Examples of processing Legal basis
To complete your order Process payments, shipping, returns Contract performance
To create & maintain your account Login, saved preferences, order history Contract performance / Legitimate interest
Customer service & inquiries Support emails, tracking help Legitimate interest / Contract
Marketing with your consent Email newsletters, offers, launches Consent
Site analytics & improvements Bug monitoring, UX improvements Legitimate interest / Consent where required
Fraud prevention & security IP monitoring, suspicious behaviour flags Legitimate interest

We do not sell your personal data under any circumstances.

4. Communication & Marketing

You may choose to receive communications such as:

  • Product drop announcements

  • Brand stories, journal entries

  • Restock alerts

  • Discounts and updates

Marketing is only sent:

  • With your active opt-in consent, or

  • If you purchased from us before and didn’t opt out (per UK/EU soft-opt-in rules).

You can unsubscribe any time via:

  • The “unsubscribe” link in emails

  • Emailing us at [contact email]

Unsubscribing does not affect transactional emails related to orders.

5. Sharing your data with third parties

We share data only with trusted providers who help operate our business, such as:

Category of provider Examples
Payment processors Stripe, PayPal, Klarna
Shipping & logistics Royal Mail, PostNL, DHL, UPS
Website & hosting providers Shopify / WooCommerce / Custom CMS
Email & marketing platforms Klaviyo, Mailchimp, Meta Ads, Google Ads
Analytics and performance Google Analytics, Meta Pixel

All third-parties are contractually required to protect your data and use it only for the agreed purpose.

6. International data transfers

If data is stored or processed outside the UK/EU (e.g. US-based services), we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Addendum

  • Adequacy decisions from regulatory bodies

7. Data retention

We keep personal data only as long as necessary:

Data type Typical retention period
Order data 7 years (tax & accounting law)
User accounts Until you request deletion
Analytics logs 12–36 months depending on settings
Marketing email subscription Until you unsubscribe or request deletion

When no longer required, data is securely deleted or anonymised.

8. Your rights

Under GDPR and UK data law, you have the right to:

✔ Access your personal data
✔ Correct inaccurate information
✔ Request deletion (“right to be forgotten”)
✔ Restrict or object to processing
✔ Data portability
✔ Withdraw consent at any time
✔ Opt out of marketing & cookies

Requests can be made by email:
📩 [contact email]

We may verify identity before processing requests.

9. Security

We take security seriously. Measures include (not exhaustive):

  • Encrypted communications (HTTPS/SSL)

  • Limited access controls internally

  • Secure payment handling via PCI-compliant processors

  • Routine system and plugin updates

However, no online system is 100% risk-free. If we detect a data breach, we will notify you and relevant authorities as required.

10. Policy updates

We may update this Privacy Policy to reflect changes in our business or legal requirements.
The version above shows the most recent update date.

Material changes may require re-consent where legally necessary.

11. Contact us

For questions, concerns, or data requests, contact:

Luca Hamers
📩 [studio@lucahamers.co.uk]
📍 [ 85 Great Portland Street
First Floor
London
W1W 7LT]
🌐 [www.lucahamers.com]

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